Bang and Olufsen app missing

[WickedStereo]

I don't know what happened..When I tried to open the Bang and Olufsen audio app, I couldn't find it.

Maybe the app got uninstalled somehow.

All I remember is that I had to reset the audio settings once but I don't think that would effect the app.

How can i get back the app?

TIA

[Jeet_singh · Accepted solution]

@WickedStereo,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the Bang and Olufsen app missing from your notebook. No worries, I'll be glad to help you.

First off we need to diagnose correctly if the issue is hardware or software related.

Also, for better clarity and to assist you better I would require more information regarding this.

• Did you check in device manager if the audio drivers are listed?
• Did you update the drivers from the HP support site?
• Please let me know the complete product# of the computer.

For a start, please perform these steps.

If it still does not work, please go to device manager and uninstall the audio drivers. Steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.com/drivers and follow the on-screen to update the drivers if it is available on the HP website.

If not, please visit this link to install the audio drivers from recovery manager: http://support.hp.com/in-en/document/c04762483

Please follow the steps completely. This should do the trick for you.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[WickedStereo]

Thank you so much!

Got that back..

[Jeet_singh]

@WickedStereo,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀