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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Base System Device Driver (& others)

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07-18-2017 03:40 PM
I've got a few things that are coming up with some flags in device manager, can anyone help me locate the right drivers?
Here's what I got:
SdlRouterService (flagged '?')
Hardware IDs:
BTHENUM\{936da01f-9abd-4d9d-80c7-02af85c822a8}_VID&00010075_PID&0100
BTHENUM\{936da01f-9abd-4d9d-80c7-02af85c822a8}_LOCALMFG&0002
Base System Device (flagged w/ yellow ! triangle)
Hardware ID's:
PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880
SMS/MMS (flagged '?')
Hardware ID's:
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0100
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002
07-18-2017 06:27 PM - edited 07-18-2017 06:28 PM
Hi:
You need this driver for the base system device...
The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe
I don't see a W10 bluetooth driver on your notebook's support page, which leads me to believe that the bluetooth your notebook has is not compatible with W10.
What model wifi adapter does your notebook have? That determines what bluetooth driver is needed.
If you don't know go to the device manager click to expand the network adapters device manager category, and there you will find the name and model number of the wireless network adapter.