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Faisal26
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Message 1 of 2
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Battery 24-failure problem

HP Recommended

IMG_20210509_213855.jpg

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WAWood
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Message 2 of 2
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HP Recommended

@Faisal26 

That error code means one or more of the following has failed:  

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

 

But we have no way of knowing or determining which one has failed.

 

You would have to take the laptop into a facility to have it examined.



I am a volunteer and I do not work for, nor represent, HP
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