cancel
Showing results for 
Search instead for 
Did you mean: 
Glastok
New member
2 1 0 0
Message 1 of 3
131
Flag Post

Battery Care Function issues

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)

Hello,

I have recently updated the BIOS to a version one of the members of the HP support team told me to. I do wanna extend the battery life expectancy so I have set the battery care function to 80%, however, the indicator still charges up to 100%. This did not happen with the previous BIOS version I had, the battery indicator never overpassed the 80% mark. Can anyone help me with this issue?

 

Thank you very much for your help,

2 REPLIES 2
praveen196
HP Support Agent
HP Support Agent
10,488 10,484 476 754
Message 2 of 3
Flag Post
HP Recommended

@Glastok Welcome to HP Community!

 

I understand that you are facing Battery Care Function issues.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Glastok
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I browsed over the community messages and I found that another person had the same issue and how the HP workers told him to solve it. I just followed the same steps and it seems to be working properly now.

 

Thank you for your response!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation