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Terhi Top Student
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Battery Issue

HP Pavilion - 15-au122ur
Microsoft Windows 10 (64-bit)

Hello my laptop stops charging at 65% sometimes 70% i don't know i had the same problem before but it was fixed now its started again all drivers are up to date i reset my laptop 2 days ago but problem is not fixed i dont know how to fix it and i don't know what that means its bad?

 

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HP Support Agent
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Battery Issue

@Terhi,

 

Thank you for posting your query on HP Community,

 

Let's start off by performing a Hard reset on the notebook

Before power resetting your computer, do the following:

  1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

  2. Turn over the computer and look for a battery compartment door.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

 

Next let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

 

Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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Terhi Top Student
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Thank you for reply 

I can't remove the battery from laptop Windows and HP support assistant updates and up to date and i also restore the BIOS defaults but nothing new 

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HP Support Agent
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@Terhi,

 

Let's try these steps please:

Let me know the outcome!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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