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11-10-2021 06:17 AM
Product: HP laptop
Operating System: Microsoft Windows 10 (32-bit)
My system get off automatically even it is fully charged and it shows a message-
BIOS has detected that the capacity if the internal battery has been reduced. This may caused due to environmental factors such as low ambient operating temperature , or it would be due to aging of the battery pack. Operating your system in a warmer location or operating your unit for a while might resolve this condition. If the condition persists or you have an older system , please contact HP service.
1 REPLY 1
11-14-2021 12:52 PM
Welcome to the HP Support Community.
Apologies for all the inconvenience. Request you to follow the below troubleshooting steps
Let's try this:
Run hardware diagnostics test on battery and Charger:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
- To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.
AC Adapter Test:
The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.
Follow these steps to perform the AC Adapter Test.
- In the Component Tests menu, click Power, and then click an AC Adapter Test.
- Click Run once.
- The AC Adapter Test begins.
- When the test is complete, the results are displayed on the screen.
Follow these steps to perform the Battery Test:
- In the Component Tests menu, click Power, and then click Battery.
- Click Run once. The Battery Test begins.
- When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.
Hope this helps! Keep me posted for further assistance.
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