• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-24-2019 02:51 PM

HP Recommended
Product: 8GH27UA
Operating System: Microsoft Windows 10 (64-bit)

This is a QVC Special for a 17" laptop (17-CA1001cy) that has several of the same question that is going unanswered. This laptop has a battery that is not accessible to the user and the question is how is it possible to replace it when it fails.

2 REPLIES 2

‎11-24-2019 07:49 PM

HP Recommended

Hello @fightergator,

 

Sorry, I couldn't find the questions online you were referring to. 

 

I looked through this model's Maintenance and Service Guide and it seems like the battery can be replaced by a user. It's on page 40 of the guide here. 

 

You just need to remove the optical drive and then the bottom cover. To remove the battery you'll need to remove 4 Phillips M2.0 × 3.0 screws.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎11-25-2019 05:10 PM

HP Recommended

Thanks so much. It should help.

Evan

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.