Battery Replacement

[valera-79]

I want to preface this by first saying that I don't believe this is a hardware issue, the random shutdowns happen regardless of whether my laptop is connected to the charger or not and also regardless of anything that is actively running.The fan seems to be running fine so I also don't think this is an overheating issue either.The fan is working fine, so I also don't think it's an overheating problem.
After the first battery replacement, there were no problems, and only the next day my laptop turned off periodically, after 20-40 minutes, but this was enough for more than an hour after it turned off (turns on for 3 to 5 minutes with the inscription * indicated in the photo*). At the same time, regardless of whether it is powered by a battery or connected to the mains.
I suspect that this is not the original battery (I did not find the original myself), since the HP laptop system checks for USB connections, as well as manufacturer parts such as the battery. He starts checking and sees that the battery is not original and warns.

[Irfan_06]

Hi @valera-79,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is randomly shutting down.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support