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‎11-24-2019 02:51 PM

HP Recommended
Product: 8GH27UA
Operating System: Microsoft Windows 10 (64-bit)

This is a QVC Special for a 17" laptop (17-CA1001cy) that has several of the same question that is going unanswered. This laptop has a battery that is not accessible to the user and the question is how is it possible to replace it when it fails.

2 REPLIES 2

‎11-24-2019 07:49 PM

HP Recommended

Hello @fightergator,

 

Sorry, I couldn't find the questions online you were referring to. 

 

I looked through this model's Maintenance and Service Guide and it seems like the battery can be replaced by a user. It's on page 40 of the guide here. 

 

You just need to remove the optical drive and then the bottom cover. To remove the battery you'll need to remove 4 Phillips M2.0 × 3.0 screws.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎11-25-2019 05:10 PM

HP Recommended

Thanks so much. It should help.

Evan

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