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‎03-01-2024 08:48 PM

HP Recommended
Product: HP ENVY - 17t-ae100 CTO
Operating System: Microsoft Windows 11

I am in need of replacing my battery.  My HP Envy laptop does not charge anymore but still works as long as the laptop is still plugged in the outlet.  Having trouble looking up the correct battery replacement using my laptops serial number and product number.  My system information shows a primary battery SN 05079 with the year date.  Any suggestion on where to purchase a replacement battery?  My next route is to remove the back panel to view the battery but thought I would ask for advice first, thanks

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2024 09:44 PM

HP Recommended

@msshane 

 

Normally HP does NOT keep spare batteries at HP Parts Store. Part # for your battery should be on its label. On page 18 of its manual, it uses battery part # 916814-855  which is a 3 cell Prismatic battery - 55.8Whr (3S1P, 4835mAh).

 

Please order from Amazon, Newegg, Bestbuy .... or eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎03-01-2024 09:44 PM

HP Recommended

@msshane 

 

Normally HP does NOT keep spare batteries at HP Parts Store. Part # for your battery should be on its label. On page 18 of its manual, it uses battery part # 916814-855  which is a 3 cell Prismatic battery - 55.8Whr (3S1P, 4835mAh).

 

Please order from Amazon, Newegg, Bestbuy .... or eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎03-05-2024 06:35 PM

HP Recommended

Banhein,

 

Thank you for the advice.  I received my battery & fan today and was able to replace the parts easily.  My system seems to  be running like new and with no issues, appreciate it!

 

 

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