• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 250 G5 Notebook PC

As you can see on the picture below, HP Support Assistant says 'calibration required' (in Hungarian, sorry for that, I couldn't find a setting to change to English). This is after my 2 attempts to calibrate battery following the steps provided in the application, that one can find after running the battery check:

image.png

This button's text is 'click here to find out how to calibrate battery' in Hungarian. Clicking the button appear the steps I followed to calibrate the battery:

  1. Connect the charger
  2. Charge battery to full (99-100%)
  3. Leave the notebook on charger for 3 hours
  4. Run HP Battery Check together with HP Support Assistant (I don't really know what this means, because there is a feature IN HP Support Assistant called battery check, I would say there is a separate application according to the guide, or is this the case?) in order to check the results

If the battery status is still "calibration needed, execute above steps again. After 2nd attempt the battery can't be calibrated means it should probably be replaced. As seen on following pictures:

image.png

image.png

 

My problem is:

I don't want to replace my battery, because (it was already replaced once and) works perfectly. But I would like to use the battery charge limit feature of which I read that I can only enable after calibrating the battery (I remember so, or at least I can't see any other battery options, so I guess it should be here?).

 

Can anyone help me with this? Does someone know the proper way to calibrate the battery, if I do it wrong or misunderstand the steps?

 

Thanks in advance!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.