Battery calibration

[tiggere9]

My HP Support Assistant keeps telling me to calibrate the battery and gives me the instructions but it never works. The results just say try it again. HELP!

[Irfan_06]

Hi @tiggere9,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with an error related to battery for your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Are you facing any issues while using the laptop apart from the error you get on the HP support assistant?

- When was the last time it was working fine?

- Were there any changes made to your HP support assistant application recently?

Take care and have a great day ahead!

Irwin6

HP Support

[tiggere9]

Hello Irwin6, thanks for responding. I am facing no other issues besides being unable to calibrate the battery. The battery calibration instructions have NEVER worked for me. Every time I run computer diagnostics, I get the same results, "the battery is working correctly but needs to be calibrated". I am not aware of any changes being made to my HP support assistant application.

Regards,

LH

[Irfan_06]

Hi @tiggere9,

Thank you for sharing the above information.

Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tiggere9]

Hello Irwin6, I followed the instructions in your previous post and the BIOS has been updated. I ran the battery test again after restarting my laptop and got the same "needs calibration" message. I followed the instructions again to calibrate the battery and the calibration failed again. Larry H

[Irfan_06]

Hi @tiggere9,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support