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11-01-2022 04:44 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <battery> ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Please report your results
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