Battery charge problem HP Envy x2

[Ali36]

I have started having problems with the secondary battery on my HP Envy x2. I've had it for a couple of months now and to begin with everything was fine. A couple of weeks ago I began to have intermittent warnings when I turned on the Envy. It said that there was a problem with the calibration of the secondary battery and it needed callibrated or possibly replaced. The problem is that even though it says this it sometimes shows that the battery has successfully fully charged and sometimes it doesn't. It doesn't always appear to use the charge sitting in the secondary battery, this is intermittent too. I have been through the battery callibration procedures and although the battery again shows as 100% charge it still says the battery needs callibrated.

[erico]

What is the complete product name or product number of your Envy x2?

[Ali36]

Hi, my product number is DOW48EA#ABU.

[erico]

Are you sure about that? Use the HP  Support Assistant  to find the Product number or in the BIOS on the system information tab.

[Ali36]

That's what it says is the product number, although it could be a zero rather than the letter O.

D0W48EA#ABU

[erico · Accepted solution]

OK.

Your Envy x2 has an 11-030ea  product name.

Follow the troubleshooting procedures on this HP web document. If you still have issues with the batteries \an\or charging afterwards, I suggest contacting HP for warranty service.

[Ali36]

Thanks, will look at that and let you know how I get on 🙂

[Ali36]

I have actually done everything mentioned on the web document that is possible to do before posting on here. The only thing I can't do is remove batteries as there is no access to do that on this model event though the document says it is for this model. The power unit etc works only sometimes it says the secondary battery does not charge and following calibration always says the secondary battery needs calibrated. I am not actually convinced that the secondary battery doesn't charge as I still seem to be getting a good life out of the battery power. May investigate that more first then failing that it looks like and HP warranty call. Thanks for your help though.

[erico]

If as you say the power adapter only works sometime then you should consider that it may be faulty.

Is your x2 still in warranty?

If it is, then now would be a great time to resolve this while parts still can be replaced without cost under the warranty.

[Ali36]

The power adapter always has a light so is not faulty. It definately has something to do with the secondary battery or the software that reads the power level in the secondary battery as I am getting mixed messages about the amount of charge in the secondary battery. Haven't worked out yet if it is intermittently charging or if the software is misreading the charge.