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09-12-2022 11:23 AM
I am facing this problem: I have updated my laptop (BIOS, ordinary Windows updates and many drivers), after that, the system wasn't detecting the battery any longer. So I did an hard reset and now the battery is detected but sticking at "100% charge", that means the system won't charge it and indeed it's now completely drained (but still the icon says 100%).
I tried many stuff:
- Hard reset
- Uninstalling and reinstalling Microsoft ACPI drivers
- Disconnecting the battery
- Other stuff I don't even remeber
I am pretty sure it is a (maybe complex) software/driver problem. Indeed, battery has less than one year and it was perfectly working before the updates. Also, if I run a powercfg check for the battery I get Design Capacity -1mWh which of course is an error.
Is there anyone that can help me with this?
09-17-2022 02:58 PM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
I would suggest you please use the link below and run the hardware scan. Once done, let me know the outcome of it: https://support.hp.com/us-en/document/ish_2854458-2733239-16
Hope this helps! Keep me posted.
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