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Appalaraju_p
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Battery is not charging when system is running

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HP Laptop 15q-ds0xxx
Microsoft Windows 10 (64-bit)

Hi Team,

 

My laptop is not getting charged when it's in running state, need to shutdown laptop to charge the battery. Observing this issue after recent upgrade. Do i need to change any system settings? if yes, could you please guide me

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KrazyToad
HP Support Agent
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@Appalaraju_p

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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Appalaraju_p
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@krazytoad

 

HI Thanks for the suggestions , i did tried by uninstalling "Microsoft ACPI Compliant Control Method Battery" but it din't worked. Tried to update the BIOS but looks like it requires AC power and my laptop is not charging when it's in running state. So kind a struck in between the process. Could you please share alternatives for this, if you have any.

 

Once again thank ypu very much for looking into this.

 

Regards,

Raju

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sandytechy20
HP Support Agent
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@Appalaraju_p

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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