Battery issue

[K2006]

What if I keep a laptop charger always plugged in using it or not? It is safe or not.

[ub6424]

Hello @K2006 

Sorry to hear that you are having problems ... I would like to help you.

If the HP BIOS has the "Maximize Battery Health" feature it is safe.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[K2006]

OS Name = Microsoft Windows 10 pro

Version = 10.0.10586 Service Pack 1 Build 105586

System Model = Hp Laptop 15-bs1xx

System SKU =4aG16PA#ACJ

Bios Version/Date = Insyde F.36, 30-03-2018

[ub6424]

Hello @K2006 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.68 Rev.A

35.8 MB

Aug 27, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update. 

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Dynamic Tuning Driver

8.6.10401.9906 Rev.A

7.5 MB

Dec 27, 2019

Download

Intel Management Engine Interface (MEI) Driver - Broadwell

11.7.0.1040 Rev.A

74.8 MB

Feb 12, 2020

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

HP Windows Hardware Diagnostics

1.6.8.0 Rev.B

99.4 MB

Jan 29, 2021

Download

(5) Reboot 

(6) Check your computer

HP PCs - Testing for hardware failures in Windows 10

(7) Please report your results

(8) We will continue later with the BIOS settings ...

[K2006]

Intel Dynamic Tuning Driver not install properly

It says warning this version is not supported

[K2006]

I update all setups 

What next?

[ub6424]

Hello @K2006 

(1) Turn off the computer and wait five seconds

(2) Turn on the computer, and then immediately press the [ESC] key repeatedly until the Startup Menu opens

(3) Press [F10] to open the BIOS Setup Utility

--->>> Look for the following settings

(A) Old HP BIOS

> System Configuration > Battery Care Function <80%>
> System Configuration > Battery Care Function <50%>

(B) New HP BIOS

> Advanced > [x] Power Control [ Maximize my battery health ]

(4) Please report your results

[K2006]

Battery care option and advance option are missing

[ub6424]

Hello @K2006 

---

@K2006 wrote:

Battery care option and advance option are missing

---

Recommendation

Do not leave the battery permanently at 100% capacity when the charger is connected.

-> Use the battery (from time to time) and let it discharge to 30% capacity, then recharge it.

-> Use <windows shutdown sleep mode> without the charger connected to slowly discharge the battery overnight.

-> Observe the behavior of the battery for a few weeks ...

Good luck

[K2006]

Can I use laptop while charger plugged in all the time