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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Battery issue

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08-24-2022 08:44 PM
Hello @K2006
Sorry to hear that you are having problems ... I would like to help you.
If the HP BIOS has the "Maximize Battery Health" feature it is safe. |
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
(2) Please report your results
08-24-2022 09:19 PM
Hello @K2006
Please follow instructions ...
(1) Download and install BIOS Update
HP Notebook System BIOS Update (Intel Processors) | F.68 Rev.A | 35.8 MB | Aug 27, 2021 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Let BIOS be installed until it's completely done !
(4) Download and Install/Update
Intel Dynamic Tuning Driver | 8.6.10401.9906 Rev.A | 7.5 MB | Dec 27, 2019 | Download |
Intel Management Engine Interface (MEI) Driver - Broadwell | 11.7.0.1040 Rev.A | 74.8 MB | Feb 12, 2020 | Download |
HP Consumer Desktop / Notebook PC ME Firmware Update | 2020.1.0629 Rev.A | 33.8 MB | Jun 29, 2020 | Download |
HP Windows Hardware Diagnostics | 1.6.8.0 Rev.B | 99.4 MB | Jan 29, 2021 | Download |
(5) Reboot
(6) Check your computer
HP PCs - Testing for hardware failures in Windows 10
(7) Please report your results
(8) We will continue later with the BIOS settings ...
08-25-2022 01:52 AM
Hello @K2006
(1) Turn off the computer and wait five seconds
(2) Turn on the computer, and then immediately press the [ESC] key repeatedly until the Startup Menu opens
(3) Press [F10] to open the BIOS Setup Utility
--->>> Look for the following settings
(A) Old HP BIOS
> System Configuration > Battery Care Function <80%>
> System Configuration > Battery Care Function <50%>
(B) New HP BIOS
> Advanced > [x] Power Control [ Maximize my battery health ]
(4) Please report your results
08-25-2022 05:10 AM
Hello @K2006
@K2006 wrote:Battery care option and advance option are missing
Recommendation
Do not leave the battery permanently at 100% capacity when the charger is connected.
-> Use the battery (from time to time) and let it discharge to 30% capacity, then recharge it.
-> Use <windows shutdown sleep mode> without the charger connected to slowly discharge the battery overnight.
-> Observe the behavior of the battery for a few weeks ...
Good luck