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10-25-2022 10:14 PM
My battery percentage is not decreasing, it is stuck. When i plug it, it goes up but as soon as i unplug it it stops moving. Its a brand new computer, i tried re-installing the battery driver and re-installing windows but no change.
10-26-2022 03:04 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <battery> issue ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Please report your results
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