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‎10-25-2022 10:14 PM

HP Recommended
Operating System: Microsoft Windows 11

My battery percentage is not decreasing, it is stuck. When i plug it, it goes up but as soon as i unplug it it stops moving. Its a brand new computer, i tried re-installing the battery driver and re-installing windows but no change.

1 REPLY 1

‎10-26-2022 03:04 AM

HP Recommended

Hello @Tarun431 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> issue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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