Battery not calibrated

[jamesnel2]

The HP Support Assistant indicated that the battery needs calibration.  I followed the HP calibration instructions twice, i.e. running down the battery, waiting 4 hours, charging again, waiting etc. etc.  The HP assistant still indicates that the battery needs calibration.  The battery test indicates that the battery is OK and only needs to be calibrated.  Battery is less than 2 years old.

[Hawks_Eye · Accepted solution]

Hi @jamesnel2 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've been diligent in following the calibration steps, but the persistent message from HP Support Assistant can be frustrating. Since the battery test confirms that the battery is functioning correctly, this could be a software-related issue rather than a hardware problem. 

Here are some additional steps you can try:

 

1. Uninstall and Reinstall HP Support Assistant

• Open Control Panel > Programs > Programs and Features.
• Locate HP Support Assistant, uninstall it, and restart your laptop.
• Download and reinstall the latest version of HP Support Assistant from the HP website.

 

2. Reset the Battery Driver

• Open Device Manager and expand Batteries.
• Right-click on Microsoft ACPI-Compliant Control Method Battery and select Uninstall Device.
• Restart your laptop. Windows will automatically reinstall the driver.

 

3. Perform a Manual Calibration

• Fully charge the battery to 100%.
• Disconnect the charger and use the laptop until it shuts down due to low battery.
• Leave the laptop off for at least 4 hours, then charge it back to 100% without interruption.

 

4. Check for BIOS Updates

• Visit the HP Support page for your laptop model and check for any available BIOS updates.
  How to Update BIOS Software on Windows PCs | HP® Tech Takes
• Install the latest BIOS version, as it may include fixes for battery calibration issues.

 

5. Run HP Diagnostics in BIOS

• Restart your laptop and press Esc repeatedly to access the Startup Menu.
• Select F2 (System Diagnostics) and run the battery test directly from the BIOS. This can sometimes provide more accurate results.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[JamesNel1]

Thank you for the additional information.  My problem has been resolved.

Regards

Jmes

[Kuroi_Kenshi]

Hi @jamesnel2,

Since @Hawks_Eye is not available at the moment, I'll be assisting you further.

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,