Battery not calibrating

[jamesnel2]

Hello,

My HP support assistant indicates that the battery should be calibrated.  I followed the instructions below (from HP website), and the assistant still shows that the battery needs calibration.  I have run the battery test, and the battery is fine.

1) Open the Windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery"

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a pop-up notification

(2) Shutdown your notebook/computer

(3) Remove the battery, remove ac adapter, and press and hold the power button for 30 seconds.

(Note: If do not have the technical skills to remove the battery (most notebook has to be diassembled !) , just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there or run HP Diagnostic Test loops to drain the battery (don't connect the AC adapter !) until it is switching off automatically

(4) Install battery, plugin ac adapter and wait until the battery is fully charged (don't start the windows operating system!) and check the charging led.

(5) If you do have no charging led, wait at least 2 hours ...

(6) Start your notebook/computer, now the windows battery management system is synchronized with your installed battery. Normally it should show 98-100% battery level.

How do I calibrate the battery?

Any suggestions are much appreciated.

[VikramTheGreat]

Hi @jamesnel2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when, on the HP Pavilion Aero 13-be0000, HP Support Assistant continues to show a battery calibration alert even after following the official steps.
 

Here’s what you need to do next:

1. Update HP Support Assistant

• Download the latest version from:
  HP Support Assistant | HP® Support

2. Clear HP Support Assistant Cache

• Open File Explorer and go to:
  C:\Users\[YourUsername]\AppData\Local\HP\SupportAssistant
• Delete the contents of the folder (don’t worry, it will regenerate).

3. Run HP PC Hardware Diagnostics UEFI

• Restart your laptop and press Esc, then F2.
• Run the Battery Test from the diagnostics menu.
• If it passes, your battery is healthy and calibrated.

4. Ignore the Message (if battery test passes)

If the battery test shows “PASSED” and your battery life is normal, the calibration message is likely a false positive.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat