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‎09-30-2024 02:42 AM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A0AV)
Operating System: Microsoft Windows 11

Good morning! My laptop is HP 17-cr0040nn with Intel processor i5-1240P. After BIOS update installed on 23-Sep-2024 the battery is not charging anymore. HP Support Assistant shows the message: Battery status: Replace.

Please note that I had the same experience after BIOS update on 21-May-2024. On that occasion problem was self-solved apparently after several system and drivers updates. 

Any idea what should I do, please? Many thanks in advance!

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