Battery power notification

[llcoolcal]

MY HP envy-a little over 16 months old is giving me   a message - for full performance connect a higher capacity  power adapter your computer will run in reduced performance mode etc..
yet IM using the power adapter that CAME with the laptop?

[Raj2111]

Hi @llcoolcal 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please try these steps:

Hard reset:

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

NOTE: Please plug the PC directly into a wall outlet when the power alert appears?

I also recommend you update your BIOS using this LINK.

If you've never done that type of update before, refer to this guide for instructions. 

Additionally, perform the AC adapter tests that are prescribed in this HP article. Please let me know the result of your troubleshooting by responding to this post.  

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support