Battery problem

[agocarr92]

Product number: 4XG66EA#ABZ

Series number : [personal info removed]

Hello, thanks for the help, my notebook notificed that battery status is always on 0% and it not charge anymore.

I only can use laptop with the cable because the battery is integrated.

Where i should change battery? I come from Aversa (Italy) 

Thanks 

Agostino Carratù

[ub6424]

Hello @agocarr92 

Sorry to hear that you are having problems ... I would like to help you.

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )

[agocarr92]

Hi, thanks for help! This is the status... just in case i live in Italy, where i should buy a new battery?

[ub6424]

Hello @agocarr92 

Replace battery

(1) Battery

 HP spare part number: 

L11119-855

Battery ( 3-cell, 41 Wr, 3.6 Ah )

--->>> Maintenance and Service Guide

Page 41 Component replacement procedures

(2) Where to buy ?

Amazon Italy:

HT03XL L11119-855 Laptop Battery for HP Pavilion 14-CE 14-CF 14-DF 15-CS 15-DA 15-DB 15-DW 17-by 17-...

https://www.amazon.it/L11119-855-15-CS0053CL-15-DW0033NR-15-DA0014DX-L11421-542/dp/B08V1DNFFM

Good luck

Kind regards

[agocarr92]

 ok but how i can understand the compatibility with your amazon's link? inside the link, on the bottom page,

there isn't written my code (15- DA 0122 NL ).

Thank you again

[ub6424]

Hello @agocarr92 

No worry, the hp spare spart number counts and your model belongs to the 15-DA0000 family.

Kind regards