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11-30-2022 01:17 PM - last edited on 11-30-2022 02:27 PM by RodrigoB
Product number: 4XG66EA#ABZ
Series number : [personal info removed]
Hello, thanks for the help, my notebook notificed that battery status is always on 0% and it not charge anymore.
I only can use laptop with the cable because the battery is integrated.
Where i should change battery? I come from Aversa (Italy)
11-30-2022 02:43 PM
Sorry to hear that you are having problems ... I would like to help you.
Before we decide whether you need a <new battery> or not ...
(1) Download and install
(2) Start <HP Support Assistant>
- Run <Battery Check>
- Click on <Show advanced information>
--->>> Send screenshot
(3) Please report your results
( if serial number and CT Number are displayed, please blur )
12-22-2022 06:04 AM
HP spare part number:
Battery ( 3-cell, 41 Wr, 3.6 Ah )
Page 41 Component replacement procedures
(2) Where to buy ?
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