Battery refusing to calibrate

[Dave0711]

I have run the calibration tool three times now and it is refusing to validate the results - it just keeps telling me that calibration is needed. It is fully charged and has been on for five hours now, so that isn't the issue. 

I can't afford to send this off and I definitely cannot afford a replacement battery, the laptop is less than a year old and I shouldn't be experiencing this. 

[IT_WinSec]

Hello,

Install the HP UEFI HW diagnostics component version 10.3.0 >> https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150582.exe

Install on a local UEFI partition.

Check this HP video on YouTube >> https://www.youtube.com/watch?v=wgsLomzvr5E

Please, check the HP Support article and try the UEFI option battery calibration

>> https://support.hp.com/us-en/document/ish_2268927-1713329-16

If the above still did not help, try this Windows option to calibrate the battery using "Windows methods" >>

https://www.windowscentral.com/how-calibrate-battery-your-windows-10-laptop

Hope this helps !