• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-10-2026 02:19 AM - edited ‎11-10-2026 02:20 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F53AV)

Hello everybody. Its been 4 years since I bought my laptop. Last 2 times when I started my laptop unplugged and opened a game, it shuts down suddenly, even though its battery at %90+ percent. I look for new battery but I couldnt my battery's serial number or purchase number. Can you help me from this?

Category:
Reply
1 REPLY 1

‎11-10-2026 06:24 AM

HP Recommended

Hi:

 

The service manual and the parts list for the model sold for use in Türkiye show the battery part number and description of the battery your notebook uses as:

 

Service manual, chapter 3, page 18, item 9.

 

Maintenance and Service Guide

 

Parts list:

 

HP PartSurfer

 

M39179-005   SKO-BATT 4C70Wh 4.55Ah LI WK04070XL-PL

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->