Battery stops charging at 70 %

[Ankit52]

Most of the tests you are suggesting are already done by me. And there is nothing called "Component Test" in System Diagnostic. All you need to do is to tell me how I can reset or erase all data on EEPROM Chip in the battery BMS . My Battery model is HS04. If you can't tell me, stop replying and Shut Up...

[Echo_Lake]

@Ankit52

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

If its a faulty battery it can be replaced under the HP warranty program

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[gs_15]

I have same issue. So which solution worked for you.

[Ankit52]

.@Gs_15

Hi friend, one solution worked for me. I short circuited the temperature sensor terminals i.e. thermistor terminals. I had doubts but to my surprise it actually reset the battery. Now my battery flawlessly charges to 100%, like a new battery.

[DunT]

Hi i have a one month old envy 13t, and it just stops charging after 90%. I have done all the steps with hp chat support. They however could not determine the problem and ask me to send for factory repair. I bought the  3year risk free care pack and sending it for repair would invalidate it. I take great care of my laptop and its only one month old. Is there anything to be done? Its a little unfair to invalidate my risk free care pack if it is something common with the hp product line. Thank you

[Echo_Lake]

@DunT
Thank you for posting on the HP Support Community.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.