Battery wont charge

[Pioneer4ever]

My battery wont charge.  Has to be kept on charger.  What are my options to get fixed?  Of course it just went off warrenty.  Still a new laptop though.

[Dilip_18]

Hi@Pioneer4ever,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.  
• For Testing and Calibrating the Battery please click this link

• Try changing the power mode to "Balanced" or "Better Performance" as the default setting.

  Go to "Control Panel\Hardware and Sound\Power Options" > "Change plan settings" > "Change advanced power settings"
  Scroll down, click on "Dynamic Platform and Thermal Framework Setting" > "Config TDP Level",
  Then select the middle value for both "On Battery" and "Plugged In".
  Scroll further down. Select "Processor power management";
  Then select "Maximum processor state";
  Change the value from 100% to 96% for both "On Battery" and "Plugged In" options.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!