Battery

[Pelickancool]

I was trying to calibrate a new battery on my HP ENVY DV6 from many ways but the battery only reach 86% and then stop charging, I get the information about the battery and says the battery only had 3 full cycles and I don't understand why won't reach the 100% of charge, any suggestion will be appreciated. the only thing i did was updated the windows 8 to windows 10 and I don't know if this could be affect the functionality of my battery.

[Betty0610]

@Pelickancool

Welcome to the HP Support Community.

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!