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‎11-04-2020 11:38 AM

HP Recommended
Product: HP15 Notebook PC

My battery shows 0% available ( plugged in, not charging) . 
im not sure what the problem is. I did follow some YouTube videos and uninstall the battery but it still shows 

I also went and retrieved the battery life and it was the same number as available amount. How do I know if I need a new battery? Or what’s going on. 

1 REPLY 1

‎11-11-2020 12:00 PM

HP Recommended

@JenniferRN5366

 

I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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