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HP Laptop PC 15-dw3000 (1A3Y1AV)

DirectX Error 2023_05_29 09_31_31.pngYes hello

 

I am having constant issues with battlefield 4, it just randomly kicks me out, I did install HPs drivers all 16 of them which the HPs site recommended. But now I just get kicked out of the game constantly with a graphics card error, this didnt happen before.

 

My graphics driver version is 31.0.101.4369, it is the driver version I also installed from intel. But I am very confused, how can I still have intel's driver if I installed drivers (16) from hp's site?

 

please help, I am breaking my game like this, one of these days I will lose everything.

1 REPLY 1
HP Recommended

Was told by Intel to come here to know what is the maximum video memory that my device can produce. Having issues being able to play my games( battlefield 4 and steel division 2), because I don't think the system is giving the necessary video memory when I play.

 

System: Hp 15 dw3000 (1A3Y1AV)

Integrated graphics card: Intel iris xe graphics

Processor: core i7 1165g7 2.80ghertz- max 4.80ghertz

Ram: 4gb + 4gb= 8gb running dual channel mode

Operating system: windows 11 version 2h22 64 bit

Storage on hard disk: 1tb

Compute units: 96

Cores: 4 8 threads

Dedicated video memory: 128mb( this I want to know why it is so low and how I can increase it)

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