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HP Recommended
HP 17.3 inch Laptop PC 17-cp0000 (2Q7W6AV)
Microsoft Windows 11

Recently purchased HP laptop, which had Microsoft 365 already installed. On my previous computer I had been paying monthly by automatic bank transfer for Microsoft 365 on my previous computer, which I have restored to its original condition and donated to charity. Do I need to keep making those monthly payments?

This question may sound weird, but I already have been billed for the security software that came with the new computer, with the message that the new computer only came with a 30 day trial for that security software (and my position on McAfee already was NEVER AGAIN). Microsoft easily could be doing the same thing with my 365 software and NOT informing me because of my existing 365 subscription. Microsoft easily could have known who owned the new computer once I finished setting up.

 

In short, did Microsoft 365 itself or only a trial subscription come with the new computer?

1 REPLY 1
HP Recommended

@madmilt 

 

Please ask Microsoft how to stop old license and add new license OR transfer old license to new computer. HP does not own the rules from Microsoft.

 

>>>> In short, did Microsoft 365 itself or only a trial subscription come with the new computer?

Which ever way you will ending up to deal with Microsoft.

 

Regards.

BH
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