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Locked

‎09-02-2019 04:51 PM

HP Recommended
Product: Hp elitebook folio 9480m
Operating System: Microsoft Windows 10 (64-bit)

I recently uparaded my pc to windows 10 pro 2019 and my fingerprint settings is telling me 'cannot find fingerprint sensor compatible with Windows hello' and I tried installing the driver but to no avail. So I wanted to check my bios settings if the fingerprint is enabled but it's now asking for bios administrator password. Pls help me resolve any of this issue.

1 REPLY 1

‎09-02-2019 05:19 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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