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CJ_3
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Message 1 of 2
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Bios installation black screen

HP Recommended
HP15-bs244wm
Microsoft Windows 10 (64-bit)

I have a hp15-bs244wm. Just went on this site to update the BIOS and after installation. It restarted and has been on a black screen since. I powered off laptop and powered back on. Same issue. Then restarted by holding power button and still black screen. Bios update was f63 I believe. Help please. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CJ_3

 

I reviewed your post and I understand that the computer is not booting to Windows after the BIOS update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and roll back the BIOS and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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