• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Hello, 

I have a HP Probook 650 G8

I install Windows 10 21H2 x64 (SSD freshly formatted)

When I try to update the bios (via HP.com), I have this message "Internal error"

The laptop is connected to internet via Ethernet cable and Bitlocker is disabled.

How to solve this problem?

Thanks

3 REPLIES 3
HP Recommended

If your BIOS update procedure fails, your system will be useless until you replace the BIOS code. You have two options: Install a replacement BIOS chip (if the BIOS is located in a socketed chip). Use the BIOS recovery feature (available on many systems with surface-mounted or soldered-in-place BIOS chips).

HP Recommended

Thanks Johnharper241

A HP agent will come at my home for changing the motherboard.

HP Recommended

Power off / disconnect all peripherals / Power on

Disable all Startups and non-MS Services / Restart

Re-try it

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.