• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-07-2022 07:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have a HP Probook 650 G8

I install Windows 10 21H2 x64 (SSD freshly formatted)

When I try to update the bios (via HP.com), I have this message "Internal error"

The laptop is connected to internet via Ethernet cable and Bitlocker is disabled.

How to solve this problem?

Thanks

Category:
3 REPLIES 3

‎09-08-2022 12:58 AM

HP Recommended

If your BIOS update procedure fails, your system will be useless until you replace the BIOS code. You have two options: Install a replacement BIOS chip (if the BIOS is located in a socketed chip). Use the BIOS recovery feature (available on many systems with surface-mounted or soldered-in-place BIOS chips).

Was this reply helpful? Yes No

‎09-10-2022 01:30 AM - edited ‎09-10-2022 01:31 AM

HP Recommended

Thanks Johnharper241

A HP agent will come at my home for changing the motherboard.

Was this reply helpful? Yes No

‎09-10-2022 12:19 PM

HP Recommended

Power off / disconnect all peripherals / Power on

Disable all Startups and non-MS Services / Restart

Re-try it

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.