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Jon5365
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Bios update errors

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Microsoft Windows 10 (64-bit)

I use my personal laptop but have my university provided office 365 installed. Today I did a bios update and get the following errors

 

1) I can not log on using a pin any longer , I have to enter my personal Microsoft password

2) When opening outlook I get asked for a password but there is nowhere to enter it. If I click the password message nothing happens

 

i can access outlook via the web and on my iPad but not on my HP machine.

 

I know at 4 years old it makes a snail look fast but it should still work

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jon5365

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545 to perform system restore.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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