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HP Recommended
Pavilion Power Gaming 15-cx0056wm
Microsoft Windows 10 (64-bit)

New laptop .. installed HP Assistant  .. I had a bios update.. tried to update it may that solves the overheating issue.. it updates normal then it asks to restart my laptop to complete the update.. it goes off.. and then the device attempts to restart the power key light turns on for a second or two.. then it suddenly shuts off  making that power is off sound.. then it restarts giving me this message...and windows starts with no change and everything is normal...

 

Could it be a an issue with the power AC .. that it's not giving the right amount of power  ?

 

Please help!

20190513_025053.jpg

 

3 REPLIES 3
HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

 

I assume it was this one (you don't actually mention which one) that failed.

 

HP Notebook System BIOS Update (Intel Processors)

F.18 Rev.A19.4 MBFeb 15, 2019

 

HP Recommended

In fact the update you mentioned is the exact one .. !

Today I'm gonna try it  but i didn't understand how exactly the laptop would be off during the update to follow your instructions?

HP Recommended

Hi

OK.  Ignore my post, as the instructions taken from the long document links are for recovery, and that is apparently not your situation.

 

Read the long documents and watch the video so that you are prepared for all eventualities.

 

 

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