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‎05-13-2024 11:06 PM

HP Recommended

my laptop randomly had this blue screen that says "BitLocker Recovery key" And i luckily do have the key number but after i type in my key, it loads for a good 10 minutes then crashes with the message ":

(Your device ran into a problem and needs to restart.

We'll restart for you." And makes me have to do the entire thing over again. All other keys on the screen leads to the same problem. Ive tried this multiple times and nothing.

I've also tried disabling and enabling the secure boot and nothing. Recently i looked up what to do and ran diagnostics tests on everything and everything appears to be fine. So far all the things that are able to work is BIOS and diagnostics.

The computer is a HP Pavilion x360 Convertible 14-dyOxxx

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