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NicoleWhite11
New member
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Message 1 of 2
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Flag Post

Black screen and unresponsive cursor

HP Recommended
Microsoft Windows 10 (32-bit)

I left my laptop on sleep for the night and opened it up this afternoon but when it turned on the screen was black and a box popped up saying that the sign in process failed and then I pressed the ok button. It’s been 15 minutes and the screen is still black and the cursor isn’t moving and the laptop isn’t turning off when I press the off button on the side for longer than 30 seconds. I was wondering how I can restart the laptop in this condition?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NicoleWhite11

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assists you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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