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‎09-21-2023 06:02 AM

HP Recommended
Product: Envy x360 convertible 15=es)xxx
Operating System: Microsoft Windows 11

The envy x360 reguarly turns into a black screen and has to restored by pressing the on bottom. Ho to avoid this black screen

3 REPLIES 3

‎09-26-2023 12:45 PM

HP Recommended

@Hermy44

 

Welcome to the HP support community.

 

I understand that you are getting driver issues while connecting a projector, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-26-2023 01:06 PM

HP Recommended

All the drivers were and are in the latest state. I regularly check that.

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‎10-11-2023 09:34 AM

HP Recommended

@Hermy44 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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