cancel
Showing results for 
Search instead for 
Did you mean: 
Vijayram
New member
1 0 0 0
Message 1 of 2
94
Flag Post
HP Recommended

Black screen with cursor

Hp 15-ay019TU
Microsoft Windows 10 (64-bit)

I am using windows 10...upon that i tried to install one theme i added,...afteronwards my screen become black.and showing only cursor....tried in many ways to resolve....expecting a better a solution here..

1 REPLY 1
HP Support Agent
HP Support Agent
10,030 10,004 405 473
Message 2 of 2
53
Flag Post
HP Recommended

Black screen with cursor

@Vijayram
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation