• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2024 04:45 PM - last edited on ‎02-16-2024 08:18 AM by Retired

HP Recommended
Product: 5CD1082FPK

Computer Laptop type: HP ENVY Laptop - 15-ep0009tx

OS: Windows 11 Pro 64-bit Version: 22621.3155

Product number: 195S6PA#UUF

Serial number: [edit]

 

The details of my HP laptop are as mentioned above. I have the following issues

1- Blue screen and stop suddenly

2- The keyboard does not respond and then a blue screen appears to me

3- If it goes to sleep mode, it is not working or is weak up until I do a hard reset

 

Tags (1)
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.