Blue screen of death randomly causing laptop to reset at various times

[Collegeguy-1]

So I have ran checks on all my hardware and even got a new hardrive but I still get random blue screens of death. I may be gaming, watching youtube, or writing on a word doc, and my laptop may randomly crash with blue screen. It happens too often to be normal. I need help!!! I have created system dump file to get information but i dont not understand the information. If i add a link can someone read it and help? or offer info. 

dump info

Microsoft (R) Windows Debugger Version 10.0.17061.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\jesse\Desktop\Minidump\010318-44515-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Kernel base = 0xfffff802`d4e09000 PsLoadedModuleList = 0xfffff802`d516aff0
Debug session time: Wed Jan  3 21:03:20.628 2018 (UTC - 6:00)
System Uptime: 2 days 19:32:16.410
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
..................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {80000000002, 2, 0, fffff802d4e560a2}

Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+352 )

Followup:     MachineOwner
---------

nt!KeBugCheckEx:
fffff802`d4f6d0e0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffc8f`c643f500=000000000000000a

[A4Apollo · Accepted solution]

Hi! @Collegeguy-1, Thanks for stopping by the HP Support Forums!

I understand when you boot your PC you are getting a blue screen error on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the blue screen error on your PC to assist you better.

As you mentioned when you boot your PC you are getting a blue screen error 0xfffff802 on your PC.

First, try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, try performing a hard reset on your PC and check if it helps.

1.Turn off the computer.

2.Remove the computer from any port replicator or docking station.

3.Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4.Unplug the AC adapter from the computer.

5.Remove the battery from the battery compartment.

6.Press and hold the Power button for 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7.Insert the battery, and plug the AC adapter back into the notebook. Do not connect any peripheral devices.

8.Press the Power button to turn on the computer.

9.If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
 

If you are able to boot into your PC after trying out the steps. Try updating other drivers using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.
 
Refer this article to further troubleshoot blue screen issues on your PC.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Collegeguy-1]

Mr. Robot, I downlaoded the bois link and it tiold me i had some major updates, ill let you know if this fixes the problem. If it does i will try out your other provided steps. Thank you very much!

[A4Apollo]

@Collegeguy-1, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you have not tried the steps yet, but you will try the steps and get back to us.

Sure you can take your time and try out the steps.

If you have any concerns you can always reach out to us.

We will try our best to help you out.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!