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- Blue screen of death

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08-05-2016 03:09 AM
Based on this HJT log file and at the moment of the creation of the log file, there is nothing that could cause BSOD apart from the NVidia driver and the Bluetooth driver.
I hope you don't encounter BSOD again. 🙂 Configure your system to generate kernel memory dump file and should BSOD happen again,
1. Run HP Support Assistant to ensure all drivers are updated [update drivers, skip BIOS/UEFI updates]
2. Generate new HJT log and upload it to your G Drive
3. Update your Windows 7 by applying all important and security updates for WIndows 7
4. Upload your kernel memory dump to G Drive and give me link
Have a nice and sunny day !
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-05-2016 04:12 AM - edited 08-05-2016 05:43 AM
sorry but bsod show again, i'm tired for this blue screen
https://drive.google.com/open?id=0B59qNKKUhAG_OW5ncWVXS2VYaHM
MEMORY.dmp
https://www.sendspace.com/file/wmrp28
08-05-2016 12:04 PM - edited 08-05-2016 12:05 PM
Hello,
Thank you for the provided logs.
The memory dump file created by Windows clearly identifies the bad guy here >> netr28x.sys
This was probably caused by the following module: netr28x.sys (netr28x+0x4B98D)
Bugcheck code: 0xA (0xFFFFF8A0055301E0, 0x2, 0x1, 0xFFFFF8000313797A)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: netr28x.sys .
From what I see this should be the wireless adapter (Wi-Fi) adapter driver
There is not guarantee that the very latest driver will work, but please, download the very version from here >> http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_149767_1
Run the .exe file to install and update the driver.
Restart the computer.
Hopefully it will work fine from then on.
** Latest version of this driver is from 2015 but I can see that in 2014 they released an update that was supposed to fix a BSOD issue. Based on the log file,the latest version also fixes this problem plus others**
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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