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Ferris-Bueller
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Message 1 of 5
138
Flag Post

Blue screening randomly

‎10-08-2020 03:55 PM

HP Recommended
Product: HP Spectre x360 - 15
Operating System: Microsoft Windows 10 (64-bit)

Hello my laptop is blue screening and I am not sure why. I have checked the event viewer and this is what I found.

Screenshot 2020-10-08 144528.pngScreenshot 2020-10-08 145437.png

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4 REPLIES 4
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Ferris-Bueller
Author
New member
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Message 2 of 5
Flag Post

‎10-08-2020 03:58 PM

HP Recommended

Here is the second image I posted for some reason it isn't showing the first time I posted itScreenshot 2020-10-08 145437.png

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Betty0610
HP Support Agent
HP Support Agent
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Message 3 of 5
Flag Post

‎10-11-2020 12:33 PM

HP Recommended

@Ferris-Bueller

 

Welcome to the HP Support Community.

 

Does this happen in the BIOS too?

 

Tapping the ESC key at the beginning of the HP welcome screen is supposed to get you to the menu of options. Then select the F10 option to access the BIOS.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Ferris-Bueller
Author
New member
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Message 4 of 5
Flag Post

‎10-12-2020 01:50 PM

HP Recommended

Hello all!

Sorry  I didn't respond I went to one of the HP certified repair locations and they were able to fix that problem for me.  Thanks for all the help!

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Betty0610
HP Support Agent
HP Support Agent
11,668 11,654 645 480
Message 5 of 5
Flag Post

‎10-13-2020 11:25 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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