cancel
Showing results for 
Search instead for 
Did you mean: 
Ferris-Bueller
New member
5 3 0 0
Message 1 of 5
172
Flag Post

Blue screening randomly

HP Recommended
HP Spectre x360 - 15
Microsoft Windows 10 (64-bit)

Hello my laptop is blue screening and I am not sure why. I have checked the event viewer and this is what I found.

Screenshot 2020-10-08 144528.pngScreenshot 2020-10-08 145437.png

4 REPLIES 4
Ferris-Bueller
Author
New member
5 3 0 0
Message 2 of 5
Flag Post
HP Recommended

Here is the second image I posted for some reason it isn't showing the first time I posted itScreenshot 2020-10-08 145437.png

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,687 17,669 980 841
Message 3 of 5
Flag Post
HP Recommended

@Ferris-Bueller

 

Welcome to the HP Support Community.

 

Does this happen in the BIOS too?

 

Tapping the ESC key at the beginning of the HP welcome screen is supposed to get you to the menu of options. Then select the F10 option to access the BIOS.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Ferris-Bueller
Author
New member
5 3 0 0
Message 4 of 5
Flag Post
HP Recommended

Hello all!

Sorry  I didn't respond I went to one of the HP certified repair locations and they were able to fix that problem for me.  Thanks for all the help!

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,687 17,669 980 841
Message 5 of 5
Flag Post
HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation