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pdarche
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Message 1 of 2
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Bluetooth Not Staying Connected

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

I have two HP x360 Spectres and in the past few weeks they both have the same issue.  They previously worked ok with bluetooth headphones, now they won't stay connected.  I have removed the bluetooth device (headphones) readded them, it picks them up, then says to connect again after pairing.   I have uninstalled the driver and then reloaded the driver and then tried pairing again, same issue.  I have used the HP assistant, it says I'm all updated on drivers, I even went to the intel site and used the latest BT driver.  Still the same issue.  I did a complete reinstall of windows 10 on one laptop and that didn't help.  So what could be the the issue that's happening on two identical model HP Spectre x360's ?  Any help would be appreciated...is it a problem caused by Windows or something else going on here ??

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@pdarche

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Bluetooth module and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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