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HP Recommended
HP ENVY Notebook - m7-k111dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

HP had to reinstall my OS last summer since an update messed something up that neither of us could figure out. Long story short I no longer have Bluetooth on my laptop and need to fix it. I have done the autodetect on the HP site and downloaded the two Bluetooth driers for my model, however, it still won't show in my device manager. 

 

I have a HP Envy Notebook - m7 - k111dx. 

 

I downloaded the following:

Broadcom Bluetooth Driver - sp71995

Qualcomm Atheros QCA9000 Series Bluetooth 40 HS Driver - sp72163

Qualcomm Atheros QCA9000 Series Wireless LAN Driver - sp71815

 

How do I wake up the Bluetooth radio?

2 REPLIES 2
HP Recommended

@Maryland311 wrote:

..I downloaded the following:

Broadcom Bluetooth Driver - sp71995


@Maryland311 

 

No, your machine use Intel 7620 part # 756753-005 as shown on the following link

 

          https://partsurfer.hp.com/Search.aspx?searchText=G6U51UA

 

(I think there is a typo here, I can't find 7620, only 7260, please use the following link:

 

          https://www.intel.com/content/www/us/en/download/645991/intel-proset-wireless-software-and-drivers-f...

 

Regards.

BH
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>
HP Recommended

I tried that download and no luck, thank you anyways.

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