Bluetooth connectivity

[platformticket]

My computer doesn't connect to Bluetooth I tried to fix it but couldn't please help Me?

[VikramTheGreat]

Hi @platformticket,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I know how frustrating it can be when Bluetooth suddenly stops working, especially when you need it for headphones, file transfers, or other devices. Let’s walk through the steps to get Bluetooth working again on your HP computer running Windows 10 (64-bit).

1. Check if Bluetooth Is Enabled

• Go to Settings > Devices > Bluetooth & other devices.
• Make sure the Bluetooth toggle is turned ON.
• If you don’t see the toggle, it may be a driver issue.

2. Run the Bluetooth Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Bluetooth > Run the troubleshooter.
• Follow the on-screen instructions.

3. Check Device Manager

• Press Windows + X and select Device Manager.
• Expand Bluetooth.
• If you see a yellow warning icon or missing drivers:
• Right-click and choose Update driver.
• Select Search automatically for updated driver software.

4. Restart Bluetooth Services

• Press Windows + R, type services.msc, and press Enter.
• Find these services:
• Bluetooth Support Service
• Bluetooth Handsfree Service
• Bluetooth Audio Gateway Service
• Right-click each and select Restart.
• Set Startup type to Automatic if not already.

5. Reinstall Bluetooth Driver

• In Device Manager, right-click your Bluetooth adapter and choose Uninstall device.
• Restart your computer. Windows should reinstall the driver automatically.
• If not, download the latest driver from HP’s support page:
  👉 Official HP® Support

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support