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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: Bluetooth disappeared
Create an account on the HP Community to personalize your profile and ask a question
08-26-2020 08:07 AM
Bluetooth disappeared from my laptop - after working perfectly for years! I keep getting message to turn it on but have no idea as to how to do that. Help!
Solved! Go to Solution.
Accepted Solutions
08-29-2020 11:55 AM
I'm not here to interrupt HP Support -- but I wanted to pass along my experience along similar lines as an alternative you could consider ...
I have an old Dell laptop that has BlueTooth (BT) and worked fine. Then I upgraded it to Win10. Continued to work fine. Upgrade was done last October.
Then yesterday, BT vanished! No entries in Device Manger, nothing in Settings. So, I ran an image recover from last week when BT was still working. Rebooted. BT still gone.
Went to Dell, downloaded their BT packages tried running them -- got error message about them not working (as they were for Win7). Tried compatibility mode -- for all modes listed. No improvement. No BT!
So, I went out and bought a BT dongle for $15 and installed it. BT is back now. Yeah, I'm out $15, but I have BT again.
I am a volunteer and I do not work for, nor represent, HP
08-28-2020 02:53 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
When the Bluetooth signal is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.
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Open Device Manager, and then click the arrow next to Bluetooth or Bluetooth Radios.
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If your device displays in the list, the Bluetooth signal is on. Skip to the next step.
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If your device does not display in the list, right-click the Bluetooth card, select Enable device, and then try to pair.
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Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
08-29-2020 11:55 AM
I'm not here to interrupt HP Support -- but I wanted to pass along my experience along similar lines as an alternative you could consider ...
I have an old Dell laptop that has BlueTooth (BT) and worked fine. Then I upgraded it to Win10. Continued to work fine. Upgrade was done last October.
Then yesterday, BT vanished! No entries in Device Manger, nothing in Settings. So, I ran an image recover from last week when BT was still working. Rebooted. BT still gone.
Went to Dell, downloaded their BT packages tried running them -- got error message about them not working (as they were for Win7). Tried compatibility mode -- for all modes listed. No improvement. No BT!
So, I went out and bought a BT dongle for $15 and installed it. BT is back now. Yeah, I'm out $15, but I have BT again.
I am a volunteer and I do not work for, nor represent, HP
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