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HP Recommended
HP 250 G8
Microsoft Windows 10 (64-bit)

Hello!

 

I have a problem connecting my bluetooth headset to my laptop. I am wondering if any of these drivers are suitable to install for my laptop model:

 

hp integradet bluetooth model, HP nc4200, HP nx 7000 or HP usb bt TRANSEIVIER 1.2

3 REPLIES 3
HP Recommended

Hi:

 

The Bluetooth in your notebook is an integrated circuit on the Wi-Fi adapter.

 

There isn't a separate Bluetooth module like there was on the older notebooks used a dozen years ago and earlier.

 

For at least that amount of time, Bluetooth has become part of the wireless adapter.

 

If the Bluetooth isn't working, you would have to replace the Wi-Fi card.

 

Below is the link to the service manual:

 

Maintenance and Service Guide (hp.com)

 

If your notebook has the Realtek 8821CE Wi-Fi adapter, you will have to replace it with the same model, as the other model Wi-Fi cards listed in the manual require two antenna wires, and notebooks with the RTL8821CE Wi-Fi adapter only have one antenna wire.

 

Your other option would be to use a USB Bluetooth adapter from any manufacturer.

 

If your notebook has a Realtek Wi-Fi card, have you tried updating the Bluetooth driver to the latest version?

 

Realtek RTL8xxx Series Bluetooth Driver 

 

https://ftp.hp.com/pub/softpaq/sp151001-151500/sp151456.exe 

 

Fix and enhancements:

- Fixes an issue which causes the actions of a Bluetooth mouse to lag while receiving a file through a Bluetooth connection.
- Fixes an issue where a Bluetooth speaker or headphone connected to the system plays sound intermittently.
- Fixes an issue where the system does not pair to a Bluetooth device properly. - Addresses Bluetooth BLUFFS vulnerability.

- Provides the following drivers:
8852AE/8852BE/8852CE/8851BE, version 1.10.1061.3016
8821CE/8822BE/8822CE/8723DE, version 1.9.1051.3010

HP Recommended

Thanks for taking the time to reply!

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.