• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-25-2017 02:35 AM - last edited on ‎10-25-2017 07:32 AM by Retired

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

HP ENVY 15 Notebook PC

Serial number: [edited]

Product number: E0M35UA#ABA

 

Hello, I noticed that my laptop does not have a Bluetooth system and I was wondering if it's possible to install one. I've tried installing various Bluetooth drivers such as Realtek, Qualcomm, and MediaTek (Ralink) but they don't seem to work. 

I would greatly appreciate any help I receive. Thanks.Capture.PNG 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2017 07:24 AM

HP Recommended

Hi:

 

Your notebook does not come with built in bluetooth networking.

 

The Qualcomm Atheros AR9485 wifi adapter shown in your screenshot, is just a wifi adapter with no bluetooth radio.

 

Bluetooth hardware is integrated onto the circuit boards of select wifi adapters.

 

So that is why anything you have tried to get the bluetooth to work has been in vain.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-25-2017 07:24 AM

HP Recommended

Hi:

 

Your notebook does not come with built in bluetooth networking.

 

The Qualcomm Atheros AR9485 wifi adapter shown in your screenshot, is just a wifi adapter with no bluetooth radio.

 

Bluetooth hardware is integrated onto the circuit boards of select wifi adapters.

 

So that is why anything you have tried to get the bluetooth to work has been in vain.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-25-2017 08:24 AM

HP Recommended

Aw, that's unfortunate.

 

But thank you very much for your response. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-25-2017 08:52 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.